Transportation Management

What is NEMT?

NEMT is defined as a transportation service provided to individuals who are not in an emergency situation but need more assistance than a taxi service is able to provide. Often times, these services are specially equipped to transport riders in wheelchairs, stretchers or with other special needs.

Healthcare services are essential to every segment of the population. Ill or elderly people, non-drivers, those who live in areas without mass transit and people unable to use mass transit because of medical issues all may have the need for healthcare but face transportation challenges. Visiting a doctor or making other medically-related appointments suddenly becomes a point of confusion and anxiety. For those without family members or friends available for assistance, the number of options available might seem few and far between. Non-Emergency Medical Transportation (NEMT) is often the only available solution to these problems.

Health Plus Trans manages transportation for:
  • Injured Workers
  • Managed Care Organizations (MCOs)
  • State and county governments
  • Departments of aging
  • Hospitals & health systems

The greatest hospital service in the world can’t assist you if you don’t have any way of getting there.

A study by the Transportation Research Board discovered that nearly four million Americans miss medical care each year because they lack transport. Non-Emergency Medical Transportation accounts for under 1% of healthcare expenditures, reliable transportation access to healthcare massively improves the well-being of members and leads to cost savings.

Health Plus Trans is full of experienced transportation brokers that think creatively to provide personalized solutions tailored to our clients’ specific needs. HPT can assist you with facing your biggest trials. From applying in-person valuations and travel preparations to encourage affordable travel options. HPT can be your primary transportation solution.

Join Our Transportation Provider Network

Transportation Network ManagementNetwork Management

Managing the complex and dynamic needs of a transportation network can be a daunting task. Health Plus Trans has existing rural and urban networks in more than half of the U.S. and has the experience to quickly and efficiently build new high-quality networks.

We handle it all: recruiting, negotiations, contracting, credentialing, claim review, and payment processing. We hold our providers to high standards for customer service and safety through background checks, driver training, and strict monitoring. Our clients can rest assured that their members are in good hands.

Medical Transportation Cost SavingsCost Savings

As budgets tighten and demand for transportation continues to rise, Health Plus Trans helps clients do more with less. Health Plus Trans negotiates fair rates with transportation providers and, where appropriate, moves members to public transportation and mileage reimbursement programs, ensuring the most cost-effective mode of transportation.

Our proven processes guarantee appropriate mode assignment for each member and methodically root out fraud, waste, and abuse. Health Plus Trans brings efficiencies to each program and helps clients make the most of their transportation dollars.

Technology-Driven Transportation Network ManagementTechnology-Driven

Proprietary, customized software drives Health Plus Trans, automating virtually every process, ensuring adherence to each client’s specific protocols, and creating efficiencies and cost savings in their programs.

A state-of-the-art phone system links Health Plus Trans’ multiple customer service centers, which prevents down-time and allows calls to be routed based on capacity and call volume. Our customized software gives our clients, and other stakeholders such as transportation providers, convenient access to the information, resources, and reports they need, when they need them.

Medical Transportation Customer ServiceCustomer Service

Each year, Health Plus Trans handles over 500,000 calls and maintains industry-leading customer satisfaction rates that exceed 95%. We survey members and transportation providers, and monitor and address all complaints, providing this data to clients in monthly reports.

Our contact centers exceed NCQA standards for measurables such as speed to answer and abandonment rates and provide multilingual services to make certain members reach a friendly and helpful representative 24 hours a day, 7 days a week, 365 days a year.